A practical guide for 21st century business leadersLeader’s E-mail, cell phones, video conferences, voice mail—ever feel like there are too many communication tools and not enough guidance in using them?You need the indispensable Leader’s Communication Toolkit—your key to communicating with confidence, competence and enthusiasm in today’s business environment. It’s packed with up-to-date tips on how leaders, managers, team members and employees can select the appropriate method of communication for their message and audience. Learn how to communicate in ways that clarify expectations, build healthy relationships, minimize conflicts, increase morale, and build bridges between the generations at work—it’s all here in one easy-to-follow resource.Your guide to 21st century communication technology—and better business results. The author explains the basic principles of communication, demonstrates how you can apply them in your business environment and offers sample policies, forms, charts, rating scales, tables and tests.You’ll get a comprehensive and up-to-date list of standards, templates, guidelines and tips for using today’s popular communication technology and unique communication action plan templates—ideal for teams and individuals.Topics include: Don’t be a communication buster Successful leaders focus on the basics Managing your voice mail system Guidelines for e-mail content, format and management Hazards of e-mail Cell phone pests Guidelines for interviews with the mediaIncludes all tools on CD!